PRE-SALES SUPPORT
According to the user's usage, assist in the correct selection of generator set capacity, function and type;
According to the user's site conditions, provide computer room design and installation suggestions;
To meet the various special design requirements put forward by users, in addition to standard units, high-voltage generator sets and power distribution equipment, low-noise units, unattended power stations, fully automatic parallel connection units, functional upgrades of existing units, etc;
According to the needs of users, provide professional power supply configuration solutions, such as power station solutions, large-scale data center solutions, mine field construction solutions, multi-power point logic control solutions, heavy-load inquiry application solutions, dual power supply mutual investment application solutions, cold and high temperature area solutions, desert and high-prototype area solutions, remote cooling system solutions, according to the different needs of power generation side, power grid side and user side, develop multi-energy microgrid energy storage application schemes, and provide smart energy storage power station solutions.
IN-SALES and ON-SITE SERVICE
Provide technical guidance for the installation and use of user units; A full set of turnkey projects for installation and commissioning can also be provided;
We support our customers in the commissioning of user units, whether they are new generator sets or highly complex systems. Our network of experienced and skilled commissioning experts is active around the world and continuously trained to meet the needs of our customers. Their commissioning approach is systematic and requires rigorous checklists and protocols – going beyond standard delivery requirements to ensure that equipment is properly assembled and optimized on site. After checking the host and system values to make sure everything is working properly, the commissioning technician can also complete other tasks as required – including power commissioning, remote diagnostic setup, or additional guidance to your operator. Our commitment is to ensure efficient system availability and safety.
Training the user crew, comprehensive and comprehensive training will help your maintenance personnel control your equipment more professionally. From timely preventive maintenance to efficient diagnostics and repairs, our training programs help your maintenance personnel become proficient in PAUWAY gas engine systems. Whatever the product or application, we offer a wide range of customized training programs to get your ROI as you expect. The manufacturing facility in Tianjin, China, provides trainees with hands-on learning experiences, and the training center is staffed by experienced expert trainers who know how to transfer their valuable product knowledge to trainees.
Provide users with a complete user manual for the entire system.
AFTER-SALE SERVICE
Long-term maintenance services at all levels of the unit, as well as consultation and fault diagnosis of the relevant operation and use of the unit;
During the warranty period, if the unit releases an unexpected failure, it will respond within 2 hours, and arrive at the site within 24 hours to repair the equipment until the power supply is restored.
MAINTENANCE
After the end of the warranty period, we can provide users with maintenance services, and make targeted maintenance plans according to the type of unit;
Regularly inspect the unit to ensure that the unit is in standby state. Check and maintain the starting system, control system, cooling system, air intake system, exhaust system, smoke exhaust system and electrical system of the unit, and eliminate hidden dangers of equipment failure in time;
Provide on-site power maintenance service, when the user's power supply maintenance or power failure needs to run the generator, our company will arrange engineers to the user's site to escort the operation of the equipment, and deal with problems in time.
SPARE PARTS
To ensure the normal operation of your equipment, choose genuine spare parts from PAUWAY series. PAUWAY can guarantee that these spare parts are designed, tested and approved specifically for your generator set system. PAUWAY spare parts can improve the performance of your equipment, extend its service life and meet today's stringent requirements. After years of continuous research and development, PAUWAY spare parts have passed quality audits and continuous improvement to make them more suitable for your system.
TRAINING
Comprehensive training will help your maintenance staff to control your equipment more professionally. From timely preventive maintenance to efficient diagnostics and repairs, our training programs help your maintenance personnel become proficient in PAUWAY gas engine systems. Whatever the product or application, we offer a wide range of customized training programs to get your ROI as you expect. The manufacturing facility in Tianjin, China, provides trainees with hands-on learning experiences, and the training center is staffed by experienced expert trainers who know how to transfer their valuable product knowledge to trainees.
Our company has a training center in Tianjin, and holds various technical lectures and operation and maintenance knowledge training courses for users from time to time;
On-site training, according to on-site conditions, targeted professional training for the management team and front-line operators;
24-hour consultation with relevant professionals.
